SO Clean Strata & Office Cleaning
1. What are your services?
SO Clean offers a wide range of services, available all year round (including, weekends and Public Holidays), namely:
- Strata cleaning
- Carpet cleaning
- Windows cleaning
- High pressure cleaning
- Rubbish removal
- Lawn mowing
- Gardening services
Every property has its unique set of needs, that’s why we also offer customized set of services to fulfil clients’ different wants and/or needs.
2. How we can guarantee the reliability of your services?
SO Clean has been building a solid reputation by consistently providing quality cleaning services since 2007 in Wollongong – Illawarra area. Each team member is a highly trained professional with proven expertise.
If ever you will not be satisfied with any part of our services, we guarantee, in writing, to return and redo the task according to your requirement – at NO EXTRA CHARGE. This is how confident we are about our company and the quality of our services. Let us suffer if we fail to deliver, not you!
3. Are your supplies and cleaning processes environmental friendly?
Yes. One of our Corporate Social Responsibility is to preserve the environment by using cleaning agents free from harmful chemicals and as organic as possible. Our specialized cleaning techniques will surely not cause any harm to the environment; in fact, it can even help promote green living in your property.
4. Are you fully insured (damages, accidents …)?
We understand that, in performing our services, hazards can happen. We do take our customers’ property very seriously. Alas, we have tools in place for total customer protection and peace of mind.
In addition to our written Guarantee, we ensure total and complete transparency in our dealings with each and every customer’s needs.
Our Key Custodian Form is our customers’ protection insurance tool that makes SO Clean responsible for the customer’s keys issue, loss and replacement.
For more details on our client engagement system, or other terms and conditions, feel free to contact us. We are here to serve you better!
5. How can I reschedule or cancel an appointment?
We understand that there may be times when you need to change plans. If so, we require prior notice 1 month before proceeding to making any cancellations or rescheduling.